The plan you’re on will determine what broadband speed you get (in megabits per second or Mb/s). We’ll have estimated what speeds to expect when you joined.
How can I improve my broadband speed?
- Go to section
Think your broadband speed is slower than it should be? We can help you test your speed, check for faults and make sure your router is set up correctly.
Just joined or moved home?
If you’ve just joined EE or recently moved home, it takes up to ten days for the speed and stability of your broadband to settle down.
Check if you’re getting the speed we estimated
Check if you’re getting the speed we estimated
Check if it’s a problem with your WiFi
Check if it’s a problem with your WiFi
Do you only get slow speeds when you’re connected using WiFi? Try connecting your device to your router using an Ethernet cable and re-check the speed. If that speeds up your broadband, then you may have a problem with your WiFi.
Check for faults on the line
Check for faults on the line
If you can hear a noise on the line when using the phone, get no dial tone or are having problems making and receiving calls, there could be a problem with your line.
Problems in your area?
Go to the Openreach local network status checker and simply enter your home postcode. If any issues have been reported you'll find details about the problem and when it will be fixed.
Check your router is set up correctly
Check your router is set up correctly
Got a Smart Hub?
If you've got a Smart Hub you can check to see if any of your lights are indicating a fault with our Smart Hub lights guide.
If there are no faults, check your Smart Hub is set up correctly.
On other routers, first check to see if there are any lights on your router that are indicating a fault. If so, then check our guide for help with faulty connections.
If your router lights are normal and you've checked that there are no faults, then make sure your router is set up correctly using the steps below.
Got a standard router?
-
1
connect to the master socket in the house to get the fastest and most stable speeds (it’ll usually look like one of the sockets below)
-
2
if your master socket has a single socket like the one below then make sure you use a broadband filter. This box makes sure that the phone and broadband signals don’t interfere with each other
you can easily buy broadband filters if you need to - you'll need an ADSL filter for standard broadband or a VDSL for Fibre Broadband
(please note that it can take up to three days to see any difference in your broadband speed once a filter has been fitted)
-
3
check your router is plugged in properly - if you have a master socket with a single socket, your router should look like this:
if you have a dual socket, then it should look like this:
Ensure your Openreach modem is connected to your Smart Hub router using the Ethernet cable provided (e.g. red connectors).
This cable needs to be inserted into the "LAN" port on the Openreach modem and the red "WAN" port on the Smart Hub.
The grey broadband cable should then be connected from your master socket to the DSL port on the Openreach modem.
Boost your speed with Fibre Broadband
Boost your speed with Fibre Broadband
Depending on how you’re using your broadband, you might be better off switching to Fibre Broadband. Compare your usage in our table to see if you should switch plans.
| Recommended EE plan: | Standard Broadband (average speeds of 10Mb/s) |
Fibre Broadband (average speeds of 36Mb/s) |
Fibre Plus and Fibre Max Broadband (average speeds of 67Mb/s) |
Fibre Max 1 (average speeds of 145Mb/s) Fibre Max 2 (average speeds of 300Mb/s*) |
| Usage: | Occasional |
Moderate | High | Very High |
| What you use the internet for: | You’re not online all the time. You check emails, shop online and use sites like YouTube and Skype every once in a while. | Everybody in the family home is online and uses the internet all the time. You use TV services and the kids are into online gaming. | You live in a large or shared house. Nearly everyone has a smart TV in their room. Everybody uses TV and gaming services all of the time. | There's high and constant usage, even during peak times, for multiple users in the house - whether they're streaming a 4K movie, downloading an album or gaming. |
| Number of people using catch-up TV at the same time: | 1 or 2 | 3 or 4 | 4 or more | 5 or more |
*Please note: expected speeds differ depending on the technology available where you live and the proximity of your home to an on-street cabinet.
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Last updated: 3/10/2018
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