How can I improve my broadband speed?

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Think your broadband speed is slower than it should be? We can help you test your speed and give you some tips on how to improve it

Just joined or moved home?

If you’ve just joined EE or recently moved home, it takes up to ten days for the speed and stability of your broadband to settle down

Check if you’re getting the speed we estimated

Check if you’re getting the speed we estimated

The plan you’re on will determine what broadband speed you get (measured in megabits per second or Mb/s). You could be on one of six* different plans:


    Standard Broadband (average speeds of 10Mb/s)


    Fibre Broadband (average speeds of 36Mb/s)


    Fibre Plus (average speeds of 67Mb/s)


    Fibre Max (average speeds of 67Mb/s)


    Fibre Max 1 (average speeds of 145Mb/s)


    Fibre Max 2 (average speeds of 300Mb/s)

*not all of these plans are available to new customers.

We’ll have estimated what speeds to expect when you joined.

> Find out what speed you’re getting

Check if it’s a problem with your WiFi

Check if it’s a problem with your WiFi

Do you only get slow speeds when you’re connected using WiFi? Try connecting your device to your router using an Ethernet cable and re-check the speed.

If that speeds things up, it may be a WiFi problem.

> See how you can improve your WiFi speed and signal

Check for faults

Check for faults

If you can hear a noise on the line when using the phone or calls are cutting off, there could be a problem with your line.

> See how to fix home phone faults

Or check if there are problems in your area by typing your postcode into the Openreach network status checker.

Check your router is set up correctly

Check your router is set up correctly

Are any of the lights on your router indicating a fault? If so, check our guide for help with faulty connections.

If you've got a Smart Hub, see the lights guide to check what your lights mean.

If they are, check if you’ve set up your router correctly. If you've got a Smart Hub, see our set-up guide.

1. Connect to the master socket in the house to get the fastest and most stable speeds (it’ll usually look like one of the sockets below).

2. Use a filter. If your master socket has a single socket like the one below, make sure you use a filter. This clever box makes sure that the phone and broadband signals don’t interfere with each other.

Single master socket with microfilter

You can buy broadband filters if you need to (you'll need an ADSL filter for standard broadband or a VDSL for Fibre Broadband). It can take three days to see any difference in your broadband speed once a filter's fitted.

3. Is it all plugged in correctly?

If you have a master socket with a single socket, your router set-up should look like this:

Single master socket router set-up

Or, if you have a dual socket, it should look like this:

Dual master socket router set-up

Or, if you have a Smart Hub:

Smart Hub router set-up guide

Check your Openreach set-up if you've got a Fibre Max 1 or Fibre Max 2 plan

Ensure your Openreach modem is connected to your Smart Hub router using the ethernet cable provided (red connectors).

The cable needs to be inserted into the “LAN” port on the Openreach modem and the red WAN port on the Smart Hub.

Openreach modem connection to Smart Hub router

The grey broadband cable should be connected from your master socket to the DSL port on the Openreach modem.

Boost your speed with Fibre Broadband

Boost your speed with Fibre Broadband

Depending on what you’re using your broadband connection for, you might be better off switching to our Fibre Broadband. Compare your usage in our table to see if you’re better off switching plans.


Recommended EE plan:

Standard Broadband (average speeds of 10Mb/s)

Fibre Broadband (average speeds of 36Mb/s)

Fibre Plus and Fibre Max Broadband (average speeds of 67Mb/s)

Fibre Max 1 (average speeds of 145Mb/s)

Fibre Max 2 (average speeds of 300Mb/s*)

Usage: Occasional
Moderate High Very High
What you use the internet for: You’re not online all the time. You check emails, shop online and use sites like YouTube and Skype every once in a while Everybody in the family home is online and uses the internet all the time. You use TV services and the kids are into online gaming You live in a large or shared house. Nearly everyone has a smart TV in their room. Everybody uses TV and gaming services all of the time There's high and constant usage, even during peak times, for multiple users in the house - whether they're streaming a 4K movie, downloading an album or gaming
Number of people using catch-up TV at the same time: 1 or 2 3 or 4 4 or more 5 or more

*expected speeds differ depending on the technology available where you live and the proximity of your home to an on-street cabinet.

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Last updated: 8/8/2018
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Thank you.

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Glad to hear it.

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