Best set up for your WiFi extender
Important: You can't place the extender in the area where you need coverage. The extender requires a strong signal from the hub to work properly. Typically, place the extender halfway between your hub and the area requiring better coverage.
Avoid placing it:
- behind TVs or furniture
- inside cupboards
- near fish tanks, kitchen appliances, or thick walls
Basically, ensure a clear line of sight to the area it's already set up in.
Tips to improve your WiFi
- Turn it off and on again
Try restarting your devices or hub to see if that improves your experience. - Move your hub
Place your hub near where you use the internet the most. Make sure it's away from walls, metal or glass surfaces, and fish tanks. Ensure it's not obstructed by heavy furniture or refrigerators. Barriers like these can significantly impact WiFi speed. - Avoid devices that may interfere with your hub
Keep your hub away from other signal-emitting devices, such as microwaves, digital home phones, and fairy lights. - Check your devices
If your WiFi is slow, it might be because your device is old and underpowered. Consider updating your devices regularly to enjoy faster wireless speeds. - Explore our Smart WiFi packages
If you’re still experiencing issues in certain rooms, our Smart WiFi package may be the solution for you.
The difference between WiFi and broadband
Your broadband speed measures how quickly data flows into your home through your internet connection.
WiFi is the wireless network that distributes this internet connection around your home. The range of WiFi is how far the signal travels from your router.
Upgrading your broadband speed might not improve the WiFi range at home, although it can help with overall performance if your devices are within range.
Remember, a device on WiFi will never be as fast as one that’s physically connected to your hub with an ethernet cable.
Check the network and the connection in your home
Check for issues with the wider broadband network in your area if you’re having problems.
Check the wider broadband network
Test your home connection speed:
- download and open the EE app
- select Manage
- select Broadband
- select Test speed in your Smart Hub tile
Check how your broadband connection is being used
Broadband speed is shared with every device connected to your hub.
So, if four devices are using the internet at the same time, they'll each get roughly a quarter of the available speed.
Streaming (for example, watching live TV, YouTube or Netflix) and online gaming use more of your bandwidth, so if anyone in your household is doing this, it could make your broadband slower for everyone else.
We recommend you disconnect any devices that are not in use.
About device speeds
If your WiFi feels sluggish, it could be the device you’re using. Typically, the newer your equipment is, the faster the wireless speed it'll support.
Various factors can slow down your device, giving the impression that your broadband is slow.
These include:
- running lots of programs at once
- not enough memory
- web browser add-ons
- lots of programs are loading on startup
If you're a new EE Broadband customer
It can take up to midnight on the datey your service is due to go live for your broadband to start working. Log in to track your order to find your activation details.
When you first get broadband we test the line to make sure you get the best speed and connection, so it’s normal for speeds to go up and down. These tests can take up to 10 days, so keep your hub turned on during this time.