Why you may be experiencing problems with your recordings
- Issue with your scheduling and/or series recordings keep failing. Try cancelling your recordings and trying again.
- Poor Freeview signal. Here is how to check on your Freeview signal.
- Using low power mode may be stalling the recordings. Make sure your power mode is set to ‘Smart Mode’.
- Your chosen programme ran over schedule, causing the recording to be partially recorded, or you missed the end. This is common with live sporting events. To prevent this, we recommend you also record the programme that comes after. That way, you won’t miss your programme's end if it runs over.
- Your TV Box Pro was switched off at the plug. Check it’s switched on.
Check your TV setup or broadband connection
Recording issues could also be due to your TV setup or broadband connection.
We'd recommend:
Differences between recording via an aerial or the internet
If you’ve set up your TV Box Pro with an aerial, you’ll be able to record up to four programmes at the same time.
If you’re set up using Internet Mode (i.e. no aerial) then you’ll be able to record up to two. This is because you’ll need enough bandwidth to cover both recordings while maintaining perfect quality.
Here is more information on the differences between the two modes.
Recording Unavailable?
This message means the EE TV Box no longer has the right to play the recording.
This may happen when you remove an EE Extra, change packages or move from aerial to Internet mode.