Step 1: Test your broadband
Check the status of broadband in your area if you're having problems.
If there aren’t any problems in your area, you’ll have the option to test your home connection.
Step 2: Hub lights
Your hub lights show what the hub is doing and if everything is working.
If there are no lights, check the power cable is in firmly and connected to the mains.
A stable blue or aqua light means you’re connected to broadband, but another colour may mean there’s a problem. If you’re still having problems try restarting your device.
Step 3: Power cycle your modem
Fibre customers might have an Openreach modem installed. This is a white box that connects to your EE Smart Hub.
Most fibre connection problems can be solved by turning the modem off and on in a controlled way - also known as ‘power cycling’.