Fix problems with EE Full Fibre

In this article

Check the network and test your home connection

Check the network and test your home connection

Check the status of broadband in your area if you're having problems.

If there aren’t any problems in your area, you’ll have the option to test your home connection.

Check my broadband

Steps to fix Full Fibre

Steps to fix Full Fibre

  1. 1

    Restart your Openreach modem

    Most problems are fixed by ‘power cycling’ your equipment - a specific way to turn your equipment on and off.

    Read how to restart your Openreach modem
  2. 2

    Understand what the Openreach modem lights mean
  3. 3

    Check your wiring and set-up

    Some simple steps to check your hub and modem are set-up correctly.

    Wiring and set-up details
Thanks for your feedback

Related Articles