Fix problems with EE Full Fibre

Test your broadband

Check the status of broadband in your area if you're having problems.

If there aren’t any problems in your area, you’ll have the option to test your home connection.

Check your broadband

Steps to fix Full Fibre

  1. Restart your Openreach modem
    Most problems are fixed by ‘power cycling’ your equipment - a specific way to turn your equipment on and off.
  2. Understand what the Openreach modem lights mean
  3. Check your wiring and set-up
    Some simple steps to check your hub and modem are set-up correctly.

Was this article helpful?

Thank you for your feedback!
Sorry about that! Why didn’t this article help you?