What is the difference between RPI and CPI?
Both the Retail Price Index (RPI) and Consumer Price Index (CPI) measure the rate of inflation - this is the change in prices for goods and services over time. Each come with different values as they are calculated using different tools and measure different things. For example, RPI considers the costs of housing; things like council tax and mortgage interest payments, whereas CPI does not. CPI weightings are based on household spending in the National Accounts while the RPI weightings are based on Food Survey and ONS Expenditure.
A new rate for each is published every month. We’re using the December 2021 figure published in January 2022.
There’s lots more info on RPI and CPI on the Office for National Statistics website
Why are we moving towards CPI?
At EE we have traditionally used RPI to calculate annual price increases. However as of 1 September 2020 we introduced new T&Cs across the BT Group (which EE is part of). This means that from this date, new customers or upgrading existing customers will receive an annual price increase in line with the Consumer Price Index, plus 3.9%. CPI is now more commonly used as a measure of inflation in the UK than RPI. We are moving some of our existing customers across to the latest version of our terms to create consistency for our customers.
Why are you increasing my prices by more than inflation?
Our costs are increasing just as they are for customers. But we still need to continue investing in our network to bring you the best experience. At EE we’re dedicated to finding new ways to make your experience better than ever. It’s because of this we’ve been named the UK’s no.1 for network performance 8 years in a row – and we want to keep getting better. We’ve already got more of the UK covered by 5G than anyone else. And we adopt the latest technology and services to make sure you get the very best connection wherever you are.
We’re investing in customer service too, across our 575 stores and UK and Ireland call centres. We now have a number of great in-store support services, like our device diagnostics and repairs to help you prolong that new phone feeling, and an annual phone MOT. We also believe that making tomorrow better for everyone is important. That’s why we use 100% renewable electricity to power our network and stores. We’ll continue this investment to make sure your experience is the best it can be.
Where can I find help with my bill?
> Help if you can't pay your bill
> How can I reduce my bills and manage my spending?
What is an add-on?
An add-on is a package of minutes, messages, data or services you can buy. Some of our mobile add-ons will be increasing in line with the CPI rate of inflation, plus 3.9%.
You can find details of any active add-ons you may have on your latest EE bill or on MyEE. See add-ons impacted by the price change
What is an out-of-bundle charge?
As part of your price plan, you'll get a call, text and data allowance. There are restrictions on where and how you use these, for example calls will be restricted to UK mobile networks and UK landlines starting with 01, 02 and 03.
When you go over these limits, you'll be charged according to our standard rates. These are also known as out-of-bundle charges, such as calling to and from abroad. Some of these will be increasing by the CPI rate of inflation, plus 3.9%. See our new out-of-bundle charges
Which calls from the UK to the EU are changing?
Calls and texts to EU countries from the UK will be increasing by CPI rate of inflation, plus an additional 3.9%. Please see the price guide for more details: EE pay monthly standard and non-standard - 16 December 2021
If you are a legacy customer the countries are slightly different. Please see the following price guide for more details: Standard and non-standard charges for consumer plans - from 14 September 2021
How can I find my terms and conditions?
You can find your terms and conditions here
How have you calculated the increases on my plan?
We’ve used the rate relevant to your terms (you’ll see this in the notification from us). The change is calculated by adding this % to the price of your plan.
The change to the price you pay for your plan(s) will take account of any discounts you get. A higher price increase may be incurred if your discounts expire and your monthly price goes up before the increase is applied. Your price plan charge is made up of the base price and discounts. We apply the increase to all elements individually and then add them all together. Due to rounding you may see a slight difference between your actual price shown on your bill and the price shown in your notification or calculator. This difference shouldn’t be more than a few pennies a month and the amount on your bill is the final and correct charge. You can log-in to MyEE to see more information on your price plan.
Your add-ons and out-of-bundle charges will also be increasing in line with the CPI rate of 5.4%, plus 3.9%.
How can I find the new price of my plan?
If you’d like to work out the increase to any of the plans on your account, you can use our handy price calculator. You can also use this to calculate any increases to your impacted add-ons or out-of-bundle charges.
When does this change happen?
The increase to your monthly price plan(s), add-ons, out of bundle charges and calls to EU countries will appear on your first bill on or after 31 March 2022.
What happens if I upgrade?
When you decide to upgrade, you will be advised about the annual price increase impact to your price plan and other products at the point of the upgrade. All customers upgrading from now on will be subject to CPI+ 3.9% increase based on the latest terms. If you decide to revert to your previous price plan after you upgraded, your T&Cs will remain as per the upgrade and your plan will still be subject to the annual CPI+ 3.9% increase.
What are the Ofcom term changes?
On 1 June 2022 we’re updating the standard terms and conditions which apply to all EE products and services. This is to reflect new Ofcom regulations which give some additional consumer protections. Find out more about the European Electronic Communications Code (EECC)