Each year, we adjust the prices of our products and services in-line with the Consumer Price Index (CPI) rate of inflation, plus 3.9%.
When we work out our prices, we use the December CPI rate published in January. For December 2023, the CPI rate was 4.0%. This means that the majority of our customers will see a price increase of 7.9% (which is 4.0% plus 3.9%), or around £3 per month on average. These price changes take effect on or after the 31 March 2024.
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Add-ons and out-of-bundle charges will also increase by CPI plus 3.9%. Check changes in the non-standard charges price guide below:
CPI, plus 3.9% applies to all broadband customers.
Add-ons and out-of-bundle charges will also increase by CPI plus 3.9%. Check changes in the non-standard charges price guide below:
CPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics, and we always use the December rate, published in January, for our price change.
There’s lots more info on CPI on the Office for National Statistics website.
We know that your home relies on a brilliant connection. Whether it’s through your mobile or broadband service, it’s more important than ever to keep everyone and everything connected. Our annual price change helps us continue to invest to bring you a better, more reliable experience and the best value for your money. It’s also important as our own costs continue to increase, so the price change means we can continue to maintain the best networks and provide customer service in more ways than ever before.
We'll send you an email, an SMS or a letter to explain what this means for you. We’re sending these communications out between the start of February and mid-March. In there, you’ll find a personalised explanation of what’s happening to your plan(s).
If you’d like to work out the increase to any of the plans on your account, you can use our handy price calculator. You can also use this to calculate any increases to your impacted add-ons and out-of-bundle charges. We apply the increase to all elements individually and then add them all together. Due to rounding you may see a slight difference between your actual price shown on your bill and the price shown in your notification or calculator. This difference shouldn’t be more than a few pennies a month and the amount on your bill is the final and correct charge. You can log into ee.co.uk to see more information on your price plan.
We offer a range of products and services to keep giving our customers better value – if you’re an EE mobile and broadband customer you can unlock big savings on SIM plans with unlimited data. A typical family could save up to £372 a year.
You can also get other great benefits like Data Gifting, Stay Connected Data, Airtime Rewards, and Inclusive Extras like Netflix, Apple Music and Roaming passes. We help families save on their mobile bills with discounts for multiple devices.
We understand that everyone needs to stay connected, whether that’s over the phone, or through broadband, and we’re committed to doing our very best to ensure our customers get the support they need, when they need it and in the way they need.
If you’re receiving state benefits you may be eligible for one of our mobile or broadband social tariffs:
EE customers who are eligible for BT Home Essentials can switch over without waiting for their renewal date, at no extra charge. Simply call 0800 079 5122, and we’ll handle the rest.
You can find more information about the extra help we provide for customers who are concerned about money here.
An add-on is a package of minutes, messages, data or services you can buy. Our mobile add-ons will be increasing in line with the CPI rate of inflation published in January, plus 3.9%.
You can find details of any active add-ons you may have on your latest EE bill or in EE app. Add-ons for consumer plans can be found here:
As part of your price plan you’ll get a call, text and data allowance. There are restrictions on where and how you use these e.g., calls will be restricted to UK mobile networks and UK landlines starting with 01, 02 & 03.
When you go over or outside of these limits you’ll be charged according to our standard rates. These are also known as “out-of-bundle” charges such as calling to and from abroad. These will be increasing by the CPI rate of inflation published in January, plus 3.9%.
Our out-of-bundle charges for consumer plans can be found here:
No, it will not be impacted. Your spend cap will not change. However, you may want to review your spend cap amount to make sure you can continue with the service for charges that are not included within your allowance.
You can find your EE terms and conditions here.
Small business plans terms and conditions are here.
The price change is in-line with your terms and conditions which are linked to CPI. The increase is calculated using the December CPI rate (published in January), plus 3.9%, and adding this % amount to the price of your plan.
The change to the price you pay for your plan(s) will take account of discounts you get. A higher price increase may be incurred if your discounts expire, and your monthly price goes up before the increase is applied. We apply the increase to all elements individually and then add them all together. Due to rounding you may see a slight difference between your actual price shown on your bill and the price shown in your notification or calculator. This difference shouldn’t be more than a few pennies a month and the amount on your bill is the final and correct charge. You can log into ee.co.uk to see more information on your price plan.
Your add-ons and out-of-bundle charges will be also be increasing in-line with the December CPI rate of inflation published in January, plus 3.9%.
The increase to your monthly price plan(s), add-ons, out-of-bundle charges will take place on or after 31 March. You will be able to see your new charges starting from your bill on or after 31 March.
When you decide to upgrade, you’ll be advised about how the annual price increase will impact your price plan and other products. All customers upgrading will be subject to a CPI plus 3.9% increase based on their terms and conditions.
The price of EE Pay As You Go tariffs and out-of-bundle charges are excluded from the CPI plus 3.9% price change in March 2024. You can find out more about Pay As You Go prices here.
We’re committed to doing our very best to ensure our customers get the support they need. We have information about the extra help we offer if you have problems paying your bill.