Sometimes wiring between phone and broadband sockets at home can cause connection problems.
If your phone line connects to a single wall master socket (like the one below) when it enters your home:
1. Connect your router to the master socket using a microfilter as shown in the picture below.
If this improves your connection but means your router is no longer in a central part of your home, you can purchase a WiFi extender which enables you to boost your wireless signal.
2. If you’re still having problems below, try connecting directly to the BT test socket. To do this:
- Unplug your router from the power supply
- Make sure nothing’s connected to the phone socket
- Unscrew the two screws on the bottom half of the socket
- Remove the face from the bottom half of the socket. Be careful not to move any wires
- The BT test socket is behind the faceplate - plug the broadband filter into the test socket
- Make sure your router is plugged in to the broadband filter
If the connection works, it suggests there’s a problem with the way your house is wired internally rather than with the broadband line or master socket. We’d recommend you speak with a qualified engineer to fix the problem.
If the connection still doesn’t work, please contact us >
If your phone line connects to a BT dual socket with a dedicated broadband socket (like the one pictured below):
If your router is connected to the master socket and you've followed the steps above, and you're still seeing a problem, please contact us >