If you bought your product on or after 10th April 2024 then you’ll be on our latest terms and conditions. See our guide on how this impacts your annual price change.
If you bought your product before 10th April 2024 then you’ll be on CPI + 3.9% terms. Find out more about annual price changes in this guide.
Each year, we adjust the prices of our products and services in-line with the Consumer Price Index (CPI) rate of inflation, plus 3.9%.
When we work out our prices, we use the December CPI rate published in January. For December 2024, the CPI rate was 2.5%. This means that the majority of our customers will see a price increase of 6.4% (which is 2.5% plus 3.9%). These price changes take effect on or after the 31 March 2025.
We're committed to helping you to get best value for money from your plan.
Explore personalised offers that could help your money go further.
Learn about the incredible benefits enjoyed by EE customers.
Some add-ons and out-of-bundle charges will increase by 5%. Check changes in the non-standard charges price guide:
View changes to add-ons and out-of-bundle charges.
View changes to add-ons and out-of-bundle charges for business customers.
CPI, plus 3.9% applies to all broadband customers whose contract started before 10th April 2024.
Some add-ons and out-of-bundle charges will increase by 5%. Check changes in the non-standard charges price guide:
CPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics, and we always use the December rate, published in January, for our price change.
There’s lots more info on CPI on the Office for National Statistics website.
We know that your home relies on a brilliant connection. Whether it’s through your mobile or broadband service, it’s more important than ever to keep everyone and everything connected. Our annual price change means we can continue investing to deliver the best connection for you and your home, now and in the future. We’re always working to bring you a continuously better mobile experience and value for money.
We'll send you an email, an SMS or a letter to explain what this means for you. We’re sending these communications out between the start of February and mid-March. In there, you’ll find a personalised explanation of what’s happening to your plan(s).
If you’d like to work out the increase to any of the plans on your account, you can use our handy price calculator. You can also use this to calculate any increases to your impacted add-ons and out-of-bundle charges. We apply the increase to all elements individually and then add them all together. Due to rounding you may see a slight difference between your actual price shown on your bill and the price shown in your notification or calculator. This difference shouldn’t be more than a few pennies a month and the amount on your bill is the final and correct charge. Log into ee.co.uk to see more information on your price plan.
We offer a range of products and services to keep giving our customers better value – if you’re an EE mobile and broadband customer you can unlock savings of £20 a month per SIM, with unlimited data on EE One.
You can also get other great benefits like inclusive roaming and content, network boost, 2-hour repairs, extended warranty, Stay Connected Data and Data Gifting. We help families save on their mobile bills with discounts for multiple devices.
We understand that everyone needs to stay connected, whether that’s over the phone, or through broadband, and we’re committed to doing our very best to ensure our customers get the support they need, when they need it and in the way they need.
If you’re receiving state benefits you may be eligible for one of our mobile or broadband social tariffs:
EE customers who are eligible for BT Home Essentials can switch over without waiting for their renewal date, at no extra charge. Contact us, and we’ll handle the rest.
You can find more information about the extra help we provide for customers who are concerned about money here.
An add-on is a package of minutes, messages, data or services you can buy. Selected mobile add-ons will be increasing by 5%.
You can find details of any active add-ons you may have on your latest EE bill or in EE app. Add-ons for consumer plans can be found here:
As part of your price plan you’ll get a call, text and data allowance. There are restrictions on where and how you use these e.g., calls will be restricted to UK mobile networks and UK landlines starting with 01, 02 & 03.
When you go over or outside of these limits you’ll be charged according to our standard rates. These are also known as “out-of-bundle” charges such as calling to and from abroad. These will be increasing by 5%.
Our out-of-bundle charges for consumer plans can be found here:
No, it will not be impacted. Your spend cap will not change. However, you may want to review your spend cap amount to make sure you can continue with the service for charges that are not included within your allowance.
Small business plans terms and conditions.
The price change is in-line with your terms and conditions which are linked to CPI. The increase is calculated using the December CPI rate (published in January), plus 3.9%, and adding this % amount to the price of your plan.
The change to the price you pay for your plan(s) will take account of discounts you get. A higher price increase may be incurred if your discounts expire, and your monthly price goes up before the increase is applied. We apply the increase to all elements individually and then add them all together. Due to rounding you may see a slight difference between your actual price shown on your bill and the price shown in your notification or calculator. This difference shouldn’t be more than a few pennies a month and the amount on your bill is the final and correct charge. You can log into ee.co.uk to see more information on your price plan.
Some add-ons and out-of-bundle charges will be increasing by 5%.
The increase to your monthly price plan(s), add-ons, out-of-bundle charges will take place on or after 31 March. You will be able to see your new charges starting from your bill on or after 31 March.
When you decide to upgrade, you’ll be advised about how the annual price increase will impact your price plan and other products. All customers upgrading will be subject to a pounds and pence increase based on their terms and conditions.
The price of EE pay as you go tariffs and out-of-bundle charges are excluded from the annual price change in March 2025. You can find out more about pay as you go prices here.
We’re committed to doing our very best to ensure our customers get the support they need. We have information about the extra help we offer if you have problems paying your bill.