EE Flex plans give you complete freedom: no contract, no remembering to top up, no losing your unused data, and allowances you can change whenever it suits you.
With a Flex plan, like pay monthly, you set up one monthly payment so you never have to worry about topping up. But, like pay as you go, there’s no contract: you can change, pause or stop your plan whenever you like.
Plus, your unused data rolls over to the following month, and you can change your allowances whenever it suits you.
Flex plans give you more flexibility. Their benefits include:
No, but when you pay with a debit or credit card, you need to make sure that you have sufficient funds available. If you don’t have sufficient funds available and your bank or credit card provider charges you, then you’ll have to pay the charges.
Please be aware that if you pay using a card for the first time, we may contact your bank or credit card provider to verify your card. On occasions there will be a hold of £1 for this verification which will lapse within 10 working days.
Neither. You can cancel your Flex plan anytime.
All Flex plans recur every 30 days - which is essentially every month. However, this means that there is no fixed monthly date that your card payment is due.
But we'll always let you know the day before your next payment is due.
Once you’ve chosen your plan, you can manage everything by logging in to EE:
Yes, you can only pay for a Flex plan with a debit or credit card.
However, if you prefer to use cash or another form of payment, and don’t mind topping up your account, we have a great range of pay as you go packs to choose from.
Choose a new Flex plan by logging in to EE, pay for it and start it immediately
Data Rollover means you won't lose any unused data from your Flex plan. If you haven’t used all of your monthly data allowance, it will be added to the next one, so you get another chance to use it. If your next plan doesn’t start straight away, your leftover data will still be added so long as you start your next plan within seven days.
Every three months your Flex plan will get a Free Data Boost to use in the UK and while roaming in the EU. The longer you stay, the more you get: every three months we’ll boost your monthly data allowance by an extra 500MB – and you get that extra data from then on for free. So your allowance keeps growing and growing. All you have to do is claim your Free Data Boost every three months by logging in to EE.
And the best thing? You can do it again and again and again. So the more plans you buy over time, the bigger your monthly allowances become.
Yes, you can change your Flex plan any time you want.
You can pause or stop your plan any time:
Pausing your Flex plan means that it won't renew.
Once you’ve confirmed you want to pause your plan, no further payments will be taken. You’ll be able to use the allowances you’ve paid for until your current plan period ends.
You can choose to start a new Flex plan whenever you're ready.
Yes. Once you’ve set up your card payments, you’ll have 14 days (the cooling off period) after you pay for your first plan or add-on to change your mind and let us know. We’ll then cancel any plans or add-ons you’ve requested, but you’ll still have to pay for any services you may have used during your cooling off period.
If you change your mind about a plan or add-on that you bought after the cooling off period, call us free on 150 from your EE phone
All Flex plans last for 30 days.
We’ll always let you know the day before any payment is due.
Yes, you just need to get your PAC code from your old network.
It’s easy to see how much of your allowances you’ve used and how much you have left.
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