Getting started and upgrading

Get started with EE - whether that's transferring your number, unlocking a phone or activating your SIM card.

In this Section

Keep my number

How do I transfer my number to EE?
What is a PAC code?
Can I keep my mobile phone number?
What happens on the day my number moves to EE?
What day will my number move?
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Activate a new SIM

What size SIM do I need?
How do I activate and set up my new SIM?
How do I swap my SIM or get a new SIM?
How do I find out my new number?
Why is my new SIM or SIM-swap not working?
What is a SIM PIN?
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Unlock your phone

How do I unlock an EE device to use with another network?
How do I complete the unlock process on my iPhone or iPad?
How do I unlock an EE device to use with another network?
How do I complete the unlock process on my iPhone or iPad?
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Upgrades

When can I upgrade my phone?
I’m not due an upgrade – can I upgrade early?
How can I Upgrade Anytime?
Can I get an annual upgrade?
How do I add another phone to my plan?
What happens to my extras when I upgrade my plan?
What is a SIM Only Plan?
Can I bring my pack from pay as you go to pay monthly?
How do I upgrade from pay as you go?
How do I purchase a refurbished device from EE?
Credit checks and security deposits
How can I keep my phone safe?
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Joining or transferring to EE

What credit checks and security deposits are required?
How do I transfer my contacts to a new device?
How do I move to EE from legacy brands?
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Transfer contacts and content between phones

How to transfer contacts from an old phone to a new one
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Register for My EE

How do I register for My EE?
What are the benefits of My EE for pay monthly customers?
What are the benefits of My EE for pay as you go customers?
What is the My EE app?
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Trade in your old device

How do I trade in my old device with EE?
When will I get my cash for trading in my device?
What if I have a problem with my trade in?
Recycle and Reward yourself with money for an old phone
How do I trade in my phone for cash?
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Setting up an eSIM

What is an eSIM?
What is an eSIM?
How do I use Dual SIM with an eSIM for iPhone?
How do I use Dual SIM with an eSIM for Google Pixel?
Samsung Galaxy: setting up an eSIM and Dual SIM phone
How do I use an eSIM with the Motorola Razr?
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Using your phone features

How do I use WiFi calling?
How do I use 4G Calling?
How do I make a video call and how much does it cost?
How do I send a photo message and what will the cost be?
How do I check and use my voicemail?
Why are some text messages converted to photo messages?
How do I use Dual SIM with an eSIM for iPhone?
How do I set up my Apple Watch Series 3 (GPS + 4G)?
What are the Apple Watch Series 3 costs and plans?
How do I use my Samsung Galaxy Watch 4G?
How do I set up my Apple Watch?
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Setting up WiFi Calling

Setting up WiFi Calling on your Apple iPhone
Setting up WiFi Calling on your BlackBerry
Setting up WiFi Calling on your EE phone
Setting up WiFi Calling on your Google phone
Setting up WiFi Calling on your HTC phone
Setting up WiFi Calling on your Huawei phone
Setting up WiFi Calling on your LG phone
Setting up WiFi Calling on your Microsoft phone
Setting up WiFi Calling on your Samsung phone
Setting up WiFi Calling on your Sony phone
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