Setting up your hub

1. Connect

if possible, place your Hub on a table or shelf and avoid thick materials (such as carpets), windows or electricalappliances like TVs, microwaves or baby monitors
plug the broadband cable with the grey ends into your Hub and the other end into your master phone socket
a master socket is the main socket for the phone line in your home – it’s not an extension socket
depending on your socket type, you might need to use a filter

2. Plug in power

slide the two parts of the Hub’s power plug together until they click into place
connect the power cable to your Hub, plug it into the wall socket and switch on

3. Turn your Hub on

press the power button on the back of the Hub
the light on the front will change colours while your Hub sets itself up – this takes a few minutes

4. You're online

your Hub is ready when the light turns steady aqua
if it isn’t steady aqua, see Troubleshooting

Set up your hub with EE Virtual Support app

If you need help setting up your EE broadband, or just want to make sure everything is working as it should, you can use our EE Virtual Support app for the EE Smart Hub.

Download the app on one of the following Apple or Android devices: