EE Smart Hub wireless router set-up guide

We’ll email and text you when your broadband is ready. You can then set up your EE Smart Hub.

To get the fastest possible speed with your new Hub: unplug your old broadband kit, including the old power plug, filters and Ethernet cables.

Getting ready

Unplug your old broadband router. If your old router uses a filter to connect to your phone line, replace the filter with the new one that comes with your Hub. You can leave existing filters connected to other phone sockets in place if you have them.

What socket do you currently have?

Follow the instructions for the type of socket you've got:

Single socket with plug in broadband filter

  1. Connect the broadband filter to the telephone socket
  2. Connect the broadband cable (grey ends) to the broadband filter
  3. Connect a telephone cable to the other available socket

  4. Connect filters to all other telephone sockets in use

If you don't have enough filters for all the devices connected to your phone line in your home, leave them unplugged for now. You can buy more broadband filters from us - select VDSL filter.

Top tip: If you can, connect your router to the main phone socket for better broadband speeds.

Now go to set up your hub

Dual socket with inbuilt broadband filter

Option 1

Connect the broadband cable (grey ends) to the top socket.

Option 2

Connect the broadband cable (grey ends) to the left hand socket.

Using a data extension kit?

Connect the broadband cable (grey ends) to the socket.

Now go to Set up your Hub

What's in the box

  • EE Smart Hub
  • broadband cable (grey ends)
  • power cable and plug (in two parts)
  • EE Smart Hub user guide
  • ethernet cable (yellow ends) for a wired connection

Set up your hub with EE Virtual Support app

If you need help setting up your EE broadband, or just want to make sure everything is working as it should, you can use our EE Virtual Support app for the EE Smart Hub.

Download the app on one of the following Apple or Android devices:

  • Apple iPhone 4s or above with iOS 8+
  • Samsung Galaxy S6 or above with Android 5.1+
Download the EE Virtual Support app from the Apple App Store Download the EE Virtual Support app from Google Play

Set up your hub

1. Connect

  • if possible, place your Hub on a table or shelf and avoid thick materials (such as carpets), windows or electricalappliances like TVs, microwaves or baby monitorsFind out more about placing your Hub
  • plug the broadband cable with the grey ends into your Hub and the other end into your master phone socket
  • a master socket is the main socket for the phone line in your home – it’s not an extension socket
  • depending on your socket type, you might need to use a filter

 2. Plug in power

  • slide the two parts of the Hub’s power plug together until they click into place
  • connect the power cable to your Hub, plug it into the wall socket and switch on

 3. Turn your Hub on

  • press the power button on the back of the Hub
  • the light on the front will change colours while your Hub sets itself up – this takes a few minutes

4. You're online

  • your Hub is ready when the light turns steady aqua
  • if it isn’t steady aqua, see Troubleshooting

Safe Use of Your EE Smart Hub 

  • use only the approved power adaptor that came with your Hub. Don’t use it if the casing or cable is damaged
  • don’t put your Hub on thick carpet or other surfaces that may obstruct the ventilation holes
  • place the Hub away from direct heat sources such as radiators, fireplaces or windows in full sunlight. We recommend a maximum operating temperature of 40°C
  • don’t put your Hub somewhere where it will be splashed or subject to high humidity such as a bathroom, shower or sink 
  • avoid areas of extreme cold or condensation. We recommend a minimum operating temperature of 10°C 
  • power and LAN cables can be a trip hazard, so make sure you route them carefully 
  • keep a distance of at least 20cm (8 inches) between yourself and the Hub, especially if it’s on a table or somewhere you regularly sit
  • you can clean your Hub with a soft dry cloth. A microfibre cloth is ideal but don’t use solvents or abrasive cleaners 
  • don’t try to open your Hub – there are no user serviceable parts inside

Connect your devices

You’ll need your Hub’s wireless network name and password. They’re on the back of your Hub.Your Hub will be called something like EE-Hub-XXXX. If your device supports WPS, just press the WPS button on your Hub – it’s a quick way to connect.

Can’t connect using wireless?

Using your Ethernet cable (yellow ends), connect your device to any of the yellow Ethernet ports on the back of your Hub.

Parental controls

Parental controls can stop your children accessing age inappropriate content on your devices. We’ve partnered with Norton™ Family to offer you peace of mind about child safety online.

ImportantYou must select your parental controls settings before you can browse the web.

If you DO want parental controls

Connect your first device to your Hub (either wireless or wired) and open your internet browser. At this stage only connect one device.Select ‘I need parental controls’ and you’ll see this message for a couple of minutes. 

DON’T close this window until the process is complete.

When you’ve made the connection, choose ‘Get Norton Family’ and you’ll be redirected to the Norton Family homepage.

Here you can sign up, download and allocate users. You only need to sign up at this stage, you can come back later to complete the download and user allocation process.

You’re now up and running. Follow STEP 2, ‘Connect your devices’ to connect your remaining devices to your Hub and you’re good to go.

If you DO NOT want parental controls

Select ‘I do not need parental controls’ and you’ll see this message for a couple of minutes. 

DON’T close this window until the process is complete.

You’re now up and running. Follow the steps in Connect your devices to connect your remaining devices to your Hub and you’re good to go.

Get the best WiFi signal at home

Where you position your new Hub is important. Consider these points so the whole family can enjoy a great WiFi signal:

  • put your Hub in the middle of your home (or where you use WiFi the most). If the position of your master socket doesn’t allow for this, then you may need a WiFi booster 
  • don’t put your Hub on top of, or close to, large appliances such as TVs, fridges, freezers or microwave ovens. These could block or interfere with your Hub’s WiFi signal
  • keep your Hub off the floor – a shelf or table is fine as long as it’s not metal

> More tips on how to get the best WiFi signal in your home

Hub Manager

Use your Hub Manager to get the best from your WiFi and manage settings:

  • see all your connected devices
  • see your broadband performance
  • fix problems using help wizards
  • access advanced settings

How to open your Hub Manager

  • open your web browser on your device
  • type or http://eehub into the address bar
  • to make any changes, you’ll need your admin password – it’s on the back of your Hub


If your Hub’s showing a yellow or flashing aqua light, it’s running okay but needs a bit of help connecting to the internet:

  • connect a device to the Hub using wireless or an Ethernet cable
  • open a web browser on your device
  • follow the on-screen help wizard to get connected

Need more help?

Go to  

Or call us free on 0800 079 8586 from your landline or 150 from your EE mobile, 8am to 9pm weekdays or 8am to 8pm on weekends. 

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