What do the lights on my EE Smart Hub mean?

The lights will tell you if your Hub is starting up correctly when you first switch it on - and also let you know if there are any problems later on.

What your Hub lights mean

Lights What's happening? What to do
No light The power is off or you’ve turned the lights off If you haven’t turned the lights off using the Hub Manager, check the Hub’s power button is on, its power cable is plugged in correctly at the mains and power is turned on. If there’s still no light, call us on 0800 079 8586.
Green light The Hub is starting up Wait a couple of minutes for it to start.
Flashing yellow light The Hub is connecting to broadband Give it a minute or two to connect. The light will turn steady aqua when your Hub is ready.
Flashing aqua light The Hub is working but the broadband cable isn’t connected Check the broadband cable (black with grey ends) is plugged in correctly and you’re using a filter, if needed. If the aqua light continues to flash, try our quick troubleshooting steps.
Yellow light The Hub is working but isn’t connected to the internet Connect a device to your Hub using a cable or WiFi. Open a new web browser window and follow the on-screen help wizard to get connected.
Red light There’s a problem somewhere Turn your Hub off and on again using the power button. If the light still doesn’t turn aqua, use a paper clip to press your Hub’s factory reset button while your Hub is switched on. Hold the reset button in for around 20 seconds until the light turns green again. Then release the reset button and wait for the Hub to initialise again. If this doesn’t fix it, call us on 0800 079 8586.
Aqua light The Hub is working fine If you can’t get online, there might be a problem with your computer, tablet or mobile device. Turn it off and then on and try again. If you’ve still got a problem, get some help from the manufacturer or supplier.
WPS button and light If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device (you’ve got two minutes). If it’s flashing red, it didn’t connect – give it a couple of minutes and try again. No light means that it’s connected successfully.

How to dim the light on your EE Smart Hub

Using the Hub Manager, you can adjust the brightness of the Hub lights.

  1. Open a new web browser on your connected device and type into the address bar. This will open the Hub Manager.
  2. Choose Hub light control

    3. You can turn the lights off completely by setting the switch to Off or use the slider to adjust the brightness

If you want your Hub lights to switch on or off at specific times

  1. Set Schedule to On and put in the times you want the lights to show.
  2. Choose Save.




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