How can I reduce my bills and manage my spending?

If you’re struggling to pay your bill, it’s important you let us know as soon as possible so we can support you and come up with a solution to potentially make your payments more manageable.

How can I check what's included in my plan?

It’s a good idea to find out what’s included in your plan and what services you might be paying extra for.

Check your plan costs:

For example, if photo messages aren’t included in your plan you'll be charged extra for sending them. To reduce these costs, you may need to try sending fewer photo messages or get an add-on. 

> Find out more about pay monthly add-ons

How can I better understand my data usage?

If your phone connects to the internet over our network, you’ll be using data.

Things like normal browsing and email only use a small amount of data, others such as watching catch-up TV or videos on YouTube can use significantly more.

You can’t go over your data allowance. We’ll text you when you’ve used 80 per cent and again when it runs out – there are no hidden charges.

If you find you’re using more data than you expected, consider if this could be due to:

  • streaming videos or music from Facebook, YouTube, Spotify, etc
  • running apps in the background – for example, they may use data when they check for message updates, software updates, etc
  • sending messages through messaging apps (e.g. WhatsApp, iMessage)
  • using sat nav on your device
  • playing games online (or if the games include adverts)
  • tethering your phone to a laptop, tablet or other phone
  • sending emails
  • allowing apps to upload content
  • switching automatically to your data when a WiFi connection drops

To give you an idea of how much data you'll need, here's a rough guide:

ActivityEstimated data consumption
Web browsing1MB - 4MB per minute
Uploading photos1.5MB per photo (depending on image quality)
Facebook1MB - 2MB per minute
Maps navigation100KB - 200KB per minute
Gaming1.5MB upwards per minute
Music streaming1MB - 2MB per minute (standard sound quality)
Podcast streaming60MB - 100MB per hour
Skype / video call90MB - 1.4GB per hour (depending on quality)
YouTube / video streaming2MB - 3MB per minute
YouTube / video streaming in HD4MB - 6MB per minute

Where 1MB = 1,024KB 1GB = 1,024MB

> Find out how to track your monthly usage or text services

You can also save your data allowance by switching off mobile data.

> Find out how to switch off mobile data

Can I set up a Spend Cap?

Yes, with Spend Cap you can limit usage outside of your monthly allowance.

Adding a Spend Cap to your account restricts usage of services, such as roaming and photo messaging, so you can stay in control of your bill.

Plus, if you're close to reaching your cap, we'll send you a text to let you know.

> Find out how to set up and manage your Spend Cap

> Find out about trading in your old devices

> What should I do if I can't pay my bill?

Need more support?

For more information and support on money and debt management here are some of the organisations we recommend:

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