What are the other charges on my home broadband bill?

     
    >
  • Go to section

Your home broadband bill may include one-off charges or call charges.

What are the extra changes on my home broadband bill?

What are the extra changes on my home broadband bill?

Sometimes you might incur additional charges for things like:

  1.  

    new line engineer visit: if you've had a BT-compatible phone line fitted
  2.  

    set-up fee: for fibre broadband or standard broadband 
  3.  

    missed appointment charge: if you've cancelled a booked visit from an engineer without giving 48 hours notice
  4.  

    late payment charge: if you haven't paid your home broadband bill on time or if your Direct Debit has failed
  5.  

    non-return of EE TV box: if you’ve removed EE TV from your plan but haven’t returned the EE TV set-top box

Please note: we no longer make a charge for payments made by debit or credit card.

What are the call changes on my home broadband bill?

What are the call changes on my home broadband bill?

If you have a call add-on with inclusive minutes in your plan, we won’t charge you for the first 60 minutes of each call you make. After 60 minutes, you’ll be charged at our standard rate. As a result, your home brandband bill will show the free first 60 minutes on one line and any extra charges over 60 minutes on a separate line.

If you haven’t got a call add-on, you’ll always be charged at our standard rates.

Good to know:

> Check out our price plans

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Book an appointment
>Directions
> Find another store
Need more help
Last updated: 7/1/2019
Nikki posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
When will I receive my home broadband bill?
What happens to my bill when I change my billing date or plan?
How can I view my home broadband bill?
Previous
How can I view my home broadband bill?
Next
When will I receive my home broadband bill?