Read on for what to expect before and after your phone arrives. Find out what great benefits you get with your EE plan, how to manage it with EE, plus some extra help if you need it.
It's going to be a superfast journey of discovery.
We know. You're itching to get your hands on your shiny new phone. Our friends at DPD (who'll be delivering your phone) let you track its progress. Use the link below and have the reference number DPD texted you to hand. Follow the prompts to find out where your phone is and when you can expect it to arrive.
Need a hand transferring your contacts and other stuff from your old device to your new phone? Or maybe you have another question about your new phone. Don't worry - help is at hand. Use the button below to get to our device help page, select your new phone and find the answer to your problem in no time.
Over the next few days you'll get a bill from EE for your new account. Your final T-Mobile bill closing your old account will be sent on your usual billing date.
Simply put your new EE SIM in your EE phone and we’ll do the rest. It may take up to 30 minutes. If you can't get online, try turning your phone off and on again.
Your new phone has loads of great features – to make the most of it on 4GEE check the guides in our help section. They will show you how to set up email, WiFi and much more.
Managing your account is so easy with EE - check your balance, pay bills, manage your add-ons and more. It only takes a minute to register. And don't forget to download the EE app.
As one of our customers, you can buy tickets for every England football game at Wembley before they go on sale to the general public.
We're making Wembley the most connected stadium in the world. See what we've been up to, and how it can benefit you.
Your 4GEE plan comes with WiFi access on the London Underground provided by Virgin Media. Text EEWIFI to 9527 when you're above ground to get started.
If your phone is lost, stolen or damaged, get a replacement within 24 hours with Full Cover from EE.