How do I cancel or change a Recurring Top-Up?


From the My EE homepage, click on the ‘Change’ button under ‘Your Recurring top-Up’. This will take you to a page displaying all the details of your current recurring top up.

To edit your recurring top-up:

Simply change anything you want to, such as the date or amount you’re paying, or the card you’re using, scroll to the bottom and click ‘Continue’, confirm you are happy on the next page, and your changes will be made.

If you want to cancel your recurring top-up:

Scroll right to the bottom of the page and click on the text link that says ‘Cancel this Recurring Top-up’. A box will open up, asking if you’re sure, and if you are, click yes. You’ll be taken back to the homepage and a message will appear at the top of the page saying ‘Your Recurring top-up has been cancelled.’

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