We have to carry out a credit check every time one of our customers wants to sign up for a pay monthly plan.
Why do we use credit checks?
Credit checks help protect the general public from identity fraud, and help to prevent customers from running up bills they can't pay. We'll always ask your permission before we run a credit check.
What happens if I fail a credit check?
Unfortunately, you won't be able to join EE as a pay monthly customer just yet if you fail your credit check. Instead, you can join on pay as you go and still experience all the great benefits of EE.