To unblock your SIM card, you will need to use something called a PUK (Personal Unblocking Key).
Unblocking is different to unlocking. Read more information on unlocking your device further down the page.
How to get a PUK code
The quickest way to get a PUK code is online in your My EE account. We’ll show you this information whenever you need it.
Follow the steps below to get your PUK code:
- From the menu, select Manage device.
- Scroll down the page where you’ll see the option Unblock SIM (PUK code).
- Select Show PUK code >
Once you have your PUK code, enter this into your phone to unblock your SIM.
Please take care when you enter your PUK code - if you enter the wrong PUK code 10 times in a row, you will block your SIM card and you’ll need to be sent a new one.
More help with your PUK code
If you need more help with your PUK code, contact Customer Services on 150 or see more ways to get in touch.